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Terms and Conditions

 

General

  • Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
  • Site/cabin preference is requested but not guaranteed.
  • Cabin linen is provided for all paid guests and made up on the main bed only.
  • You must be over 18 years of age (over 21 years at Ballina Central, Clarkes Beach, Lennox Head & Shaws Bay) to stay with us, if you are not accompanied by a parent.
  • Late departure fee - Unless alternative arrangements have been made with the park managers, occupancy exceeding the above stated hours will be charged as an additional day.
  • Children under the age of 9 years are not permitted to use the top bunks as per Australian Standards.
  • Pets are permitted in some of our parks, please visit the individual holiday park page for more information

Rates

All reservations made online must be paid in full at the time of booking. Rates are based on 2 adults- fees apply for additional occupants.

Prices are GST inclusive and are valid from 1st February 2017, and expire on the 31st January 2018.

Special offers

Special offers available from North Coast Holiday Parks are not valid in conjunction with any other offer. All special offers are subject to availability and subject to change.

Refund Policy

Peak period bookings

Where at least 28 days written notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options.

 

  • Option A: Full credit of deposit or prepayment to a future booking. Deferral dates must be provided at the time of request. Deferring can only happen once with any booking and if the second booking cannot be kept the whole deposit is lost. Any deferred dates must be within 12 months of the original booking date.
  • Option B: Refund of deposit or prepayment less $30.00 administration fee.

Where less than 28 days written notice has been given or for partial cancellation:

  • If site is re-booked then Options A and B are applicable.
  • If site is not re-booked, no refund is applicable.

Off Peak and Shoulder Period Bookings

Where at least 7 days (off peak) or 14 days (shoulder) written notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:

  • Option A: Full credit of deposit or prepayment to a future booking. Deferral dates must be provided at the time of request. Deferring can only happen once with any booking and if the second booking cannot be kept the whole deposit is lost. Any deferred dates must be within 12 months of the original booking date.
  • Option B: Refund of deposit or prepayment less $30.00 administration fee.

NB This administration fee is charged regardless of cash, cheque or credit card

 

Where less than 7 days (off peak) or 14 days (shoulder) written notice of cancellation of the booking has been given and the site or cabin is rebooked then Option A or Option B above apply for the nights rebooked. If the site is not rebooked deposits or prepayments will not be refunded. Guests must enquire with the park after the cancelled reservation departure date to confirm the eligibility for a refund.

Notification for a booking cancelled within 24 hours of being due to arrive will forfeit the full deposit.

How refund payments are made

  • Cash payments in person – refunded by cash (providing sufficient cash reserves are held in the park, if not, then refunded by cheque)
  • Credit card payments – refunded back to the original credit card
  • Cheque payment – refunded by cheque (note, cheque refunds may take approximately 2-3 weeks for processing and posting)

All Seasons:

  • Should people vacate a site early due to weather conditions no refund is to be given.
  • Tariffs and deposits are not refundable if your stay is cut short.
  • Park management reserves the right to relocate or change the booked site number prior to or at arrival.
  • Booked sites will only be held for 24 hours from booked time of arrival, unless otherwise arranged.
  • Flooding:

- In the event of flooding and SES has recommended moving to higher ground a refund will be given for nights paid and not stayed. Otherwise it is at the park manager’s discretion to determine whether a refund should be provided.

  • Compassionate:

- No administration fee will be charged for bookings made and cancelled the same day.
- Customers can write to the reserve trust requesting a refund for cancellation of bookings due to death or sickness. Your request will be assessed by the Holiday Park Manager to determine whether a refund will be given. It is recommended that upon cancelling the booking you notify the Park Manager of your reason to support your case.
- Customers will receive compensation of 25% off tariff price for nights without operational use of any major fixed appliance.

Cabin/site bookings by season

Please check with the individual park as the minimum night stay may vary.

Christmas School Holidays Peak Season:

A minimum booking of one week applies up until 30 November. Shorter bookings taken at the Holiday Park Manager’s discretion from 1 December or earlier if the booking can be added to the beginning or end of an existing booking (“Gap Filling”).

September/October School Holidays Season:

Up until one month prior to commencement of September/October school holiday’s a minimum booking of one week will apply. Bookings of less than one week taken after this time is at the discretion of the Holiday Park Manager or earlier if the booking can be added to the beginning or end of an existing booking.

Easter School Holidays Peak Season:

Up until one month prior to Easter a minimum booking of one week is required. Bookings of less than one week taken after this time is at the discretion of the Holiday Park Manager or earlier if the booking can be added to the beginning or end of an existing booking.

Off Peak Season:

In off peak season there is a minimum booking of 2 nights (3 nights at Clarkes Beach).

Cabin/Site Allocation

Cabin and site allocation is at the Holiday Park Manager’s discretion. Cabins/site preference can be requested but no guarantee of a particular cabin/site is given to a customer.

Payments for Bookings

  •  Christmas - sites - one week (base rate) at the time of booking. Balance to be paid prior to 30 October by cheque, cash, eftpos or credit card.
  • Christmas - cabins - from $250 at the time of booking. Balance to be paid prior to 30 October by cheque, cash, eftpos or credit card.
  • Easter - sites - one week (base rate) at the time of booking. Balance to be paid prior to 28 February by cheque, cash, eftpos or credit card.

Easter - cabins - from $250 at the time of booking. Balance to be paid prior to 28 February by cheque, cash, eftpos or credit card. Alternatively a credit card authorisation can be taken which will be debited in the event of cancellation.

  • Other school holidays and booking periods - sites - from $50 at the time of booking with balance on arrival.
  • Other school holidays and booking periods - cabins - from $100 at the time of booking with balance on arrival.

 Kids Stay Free Campaign

  • Kids stay free across all accommodation types
  • Normal minimum night stay restrictions apply
  • Subject to availability
  • Offer excludes existing bookings
  • Campaign runs from 5pm 23 March 2017, bookings apply to April school holidays only
  • Offer ends 9am 26 April 2017

 

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